What is your returns policy?
We hope you love your order, but if for any reason you’re unsure, you can easily return it to us for an exchange or a refund within 30 calendar days. No stress, no fuss.
Just make sure your item is unused and in the same condition that you received it. If an item is returned and does not meet the aforementioned criteria we reserve the right to refuse the return, and will send the garment back to you.
If you wish to exchange your item, please ensure you get in touch via email before sending it back to us. We’re a small team and this really helps us keep track of your exchange, and ensures that your replacement can be sent as soon as we have processed your return. If we have not received an exchange request prior to processing your return, then we will automatically issue a refund.
If you would like to return one of our Sets, we only offer exchanges or refunds on the full set, not individual items. Please note that after the 30 day period, we can no longer accept returns or issue exchanges and refunds.
If you have any questions, our team are always here for you, 100% of the way. You can contact the team via email (firstname.lastname@example.org).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How do I return my order?
Please send any items for a return or exchange back in the original packaging to the address below, enclosing your dispatch note or order number. As mentioned above, please remember to contact us via email with the details of your exchange request before sending the item back.
Croydon House Business Centre
We recommend keeping hold of the tracking details for any returns sent to us, so that in the rare occasion that your order becomes lost, you are able to raise an investigation with your shipping provider directly.
If you have any questions, our team are always here for you, 100% of the way. You can contact the team via email (email@example.com). After we receive your item your refund will be processed according to your credit card or original method of payment, within a certain amount of days.
How long before my return is processed?
We try our hardest to process your return as quickly as possible. Once we have received your item(s), it will be checked by our warehouse team to ensure that it meets our conditions for a return.
After your order has been successfully checked, we will happily issue you with a refund/exchange and confirm via email. Please allow 5-10 business days for any refunds to show on the account used to make the purchase.